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The QuickBooks 2010 R7 manual update is now available.
The automatic update (autopatch) is scheduled for 6/10/10.
Please make sure before troubleshooting any issues that the customers are on the latest release. The update can be downloaded from: http://support.quickbooks.intuit.com/Support/ProductUpdates.aspx
The release notes are available at: http://support.quickbooks.intuit.com/support/Pages/KnowledgeBaseArticle/898561
This latest QuickBooks update includes password security compliance requirements for users of QuickBooks [...]